How does the print and mail program work?
A customer service representative will walk you through the steps to generate a sample print file. A copy of your current statement will also be used. Your statement will be formatted to fit the #10 double window envelope (you will have the opportunity to review and approve), and #9 return envelope if you elect to include this with your mailing. Our customer service representative will also show you how to send your test file electronically. Once confirmed and ready to go live, simply sign our standard agreement, pay one month in advance, and you now have a full print and mail service program only a click away. We go above and beyond standard lettershop printing and mailing services by integrating the latest technology.
How difficult is it to have my print file formatted and account set-up?
It is actually quite simple. We receive a sample print file from you with the contents of your file and how the information is formatted. We then take the file contents and “map” it to fit with the format of your letter. Once the information has been formatted, we then do a test run with a sample file and receive your sign-off.
What file formats do you accept?
Nearly anything including database records and printing services output files.
How many other companies are outsourcing the printing and mailing of statements?
Literally thousands of organizations are already outsourcing this print-to-mail function. They include companies of all types and sizes including retailers, hospitals, medical billing firms, software companies, municipalities, cooperatives, non-profits, telecom firms, and distributors to name only a few. They have found the benefits of outsourcing statement printing and mailing to be important in both accelerating their cash flow and keeping the focus of their employees on core functions that add value for their customers.
Who provides the envelopes and forms?
Triadex Services supplies and manages the inventory for you. We purchase the standard items and provide those to you in a simple “pay as you go” solution. Custom forms are pre-purchased six to twelve months in advance. There is no charge to you for storage or handling. You can be worry-free with Triadex Service's statement and invoice printing service.
How am I billed?
You are billed monthly. The amount charged to your account is subtracted from your available deposit balance. Any remaining balance is immediately applied toward your next production run.
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How do I know if I have enough in my account to cover the month’s print volume?
Your bill will show the remaining balance on hand as of a particular date. Triadex Services will monitor your available level, and when more funds are required, you will be contacted. You can also transfer the funds electronically to your account before the file is printed. If there are any adjustments that need to be made to your account, you will be notified via email, phone, or fax.
Can I send inserts with my statements?
Yes! Simply notify us in advance. We are able to provide you with many samples that have been used successfully to cross-sell new products and services. It is another reason to outsource statement printing and invoice printing operations to us.
Can I customize a message to certain customers?
Yes. Since we are receiving your variable data, we are able to deliver 1-to-1 messages from you to your customer.
How do I know when they are mailed?
You are notified by phone, email or fax depending upon your preference. We are also able to post your production run on a private FTP site where you have 24/7 access.
What if I have questions in the future?
You have a dedicated project manager available to answer any questions you may have about the program. Also, feel free to email your questions to our customer service department at info@triadexservices.com. We look forward to helping you save time and money!
Superior Print-to-Mail Service
Do you have more questions about our online printing services? For answers to any of your questions, call us toll free at (877) 874-2339.
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